1. Introduction
Welcome to NERD - Academic Partner ("NERD", "we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use the Service.
2. Information We Collect
2.1 Personal Information You Provide
When you register for an account or use our Service, we may collect the following personal information:
- Account Information: Full name, email address, phone number, and password.
- Profile Information: University name, major/field of study, courses, profile photo, and bio.
- Payment Information: CliQ alias, bank account details, or other payment information necessary for processing tutoring session payments in Jordan.
- Tutoring Information: Subjects offered, hourly rates, availability schedules, and session history.
- Communications: Messages exchanged with other users through the platform, reviews, and ratings.
2.2 Information Collected Automatically
When you access our Service, we may automatically collect certain information, including:
- Device Information: Device type, operating system, unique device identifiers.
- Usage Data: Pages and features accessed, time spent on the app, crash reports.
- Push Notification Tokens: We use Firebase Cloud Messaging to send push notifications about bookings, messages, and updates.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account.
- Connect you with tutors or students based on your needs.
- Process and facilitate tutoring session bookings and payments.
- Send push notifications about session reminders, booking updates, and important announcements.
- Display ratings and reviews to help users make informed decisions.
- Improve, personalize, and expand our Service.
- Communicate with you for customer support and service-related matters.
- Detect, prevent, and address technical issues, fraud, or abuse.
- Comply with legal obligations.
4. How We Store Your Information
Your data is stored using Firebase services provided by Google LLC. This includes:
- Firebase Authentication: For secure account management and login.
- Cloud Firestore: For storing user profiles, bookings, reviews, and other app data.
- Firebase Storage: For storing profile photos and other uploaded files.
- Firebase Cloud Messaging: For delivering push notifications.
Data is stored on Google Cloud servers. While Google Cloud maintains data centers globally, we rely on Google's infrastructure to provide industry-standard security measures including encryption in transit and at rest.
5. Data Sharing and Disclosure
We do NOT sell your personal data to third parties.
We may share your information only in the following circumstances:
- With Other Users: Your public profile information (name, university, subjects, ratings, reviews) is visible to other users to facilitate the tutoring marketplace.
- Service Providers: We use Firebase (Google) as our backend infrastructure provider. Google processes data according to their privacy policies and data processing terms.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Service. If you request account deletion, we will delete your personal data within 30 days of your request, except where we are required to retain certain information for legal or legitimate business purposes.
7. Your Rights
You have the following rights regarding your personal data:
- Access: You can access your personal information through your account settings in the app.
- Correction: You can update or correct your profile information at any time through the app.
- Deletion: You can request deletion of your account and personal data by using the in-app account deletion feature or by visiting our Account Deletion page.
- Data Portability: You may request a copy of your personal data by contacting us.
- Withdraw Consent: You can withdraw consent for push notifications through your device settings at any time.
8. Children's Privacy
Our Service is intended for users aged 13 and older, which includes university students and K-12 teachers. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately.
9. Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- Encryption of data in transit (HTTPS/TLS) and at rest.
- Firebase Security Rules to control data access.
- Secure authentication through Firebase Auth.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
10. Third-Party Services
Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. We encourage you to review the privacy policy of every site you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.
12. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: mohdhasn212@gmail.com
- App: NERD - Academic Partner